Privacy Policy

1. Introduction

Brandvex Media ("Company," "we," "us," or "our"), located at 10495 S Progress Way, Parker, CO 80134, is committed to protecting the privacy of our website visitors, clients, and all individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, engage our services, or communicate with us through any channel.

By using our website or engaging our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or services. We encourage you to review this policy periodically, as we may update it from time to time to reflect changes in our practices, technologies, or applicable laws.

This Privacy Policy applies to all information collected through our website, email communications, contact forms, phone interactions, social media platforms, and any other channels through which you may provide personal information to Brandvex Media.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you fill out contact forms, request consultations, subscribe to newsletters, engage our services, or communicate with us. This information may include:

• Full name, job title, and company name
• Email address and phone number
• Mailing address and billing address
• Payment and billing information (processed through secure third-party payment processors)
• Business information including industry, company size, website URL, and social media profiles
• Marketing goals, budget ranges, and project descriptions provided through consultation forms
• Any other information you choose to provide in messages, emails, or during phone conversations

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This information may include:

• IP address, browser type and version, and operating system
• Device type, screen resolution, and device identifiers
• Pages visited, time spent on each page, click patterns, and navigation paths
• Referring website URLs, search terms used, and exit pages
• Date and time of visits, session duration, and frequency of visits
• Geographic location data derived from your IP address (city and country level)

2.3 Information from Third Parties

We may receive information about you from third-party sources including social media platforms, advertising networks, analytics providers, and business partners. This information may be combined with information we collect directly from you to improve the relevance and effectiveness of our services and communications.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our digital marketing services and deliverables
• To communicate with you regarding your account, projects, and service updates
• To respond to your inquiries, consultation requests, and customer support needs
• To process payments, send invoices, and manage billing
• To personalize your experience and deliver relevant content and recommendations
• To conduct analytics and research to improve our services, website, and business operations
• To send marketing communications, newsletters, and promotional materials (with your consent)
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations, enforce our terms, and protect our rights
• To create aggregated, anonymized, or de-identified data for statistical analysis and business intelligence

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device when you visit our website.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cookies enable basic features such as page navigation, security, and access to secure areas of the website.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics and similar tools to track page views, session duration, bounce rates, and user flow.
• Marketing Cookies: Used to track visitors across websites and display relevant advertisements. These cookies may be set by our advertising partners including Meta (Facebook), Google, and TikTok.
• Functionality Cookies: Allow the website to remember choices you make (such as language preferences or region) and provide enhanced, personalized features.

4.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is being set. Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These providers are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain appropriate security measures.
• Advertising Platforms: In the course of managing advertising campaigns on your behalf, certain information may be shared with platforms such as Meta, Google, and TikTok as required for campaign setup, targeting, and optimization.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, safety, or property, or that of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

6. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, and misuse. These measures include encryption of data in transit and at rest, secure server infrastructure, access controls, regular security assessments, and employee training on data protection best practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of any account credentials or access information you use to interact with our services.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose of collection.

Client engagement data and project files are typically retained for a period of five (5) years after the termination of the client relationship, unless a longer retention period is required by law. Website analytics data is retained in accordance with the retention settings of our analytics platforms, typically up to twenty-six (26) months. Upon request, we will delete or anonymize your personal information, subject to any legal obligations that require us to retain certain data.

8. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt out of the sale of your personal information; and the right to non-discrimination for exercising your CCPA rights.

Brandvex Media does not sell personal information as defined under the CCPA. To submit a CCPA request, please contact us using the information provided at the end of this policy. We will verify your identity and respond within forty-five (45) days as required by the CCPA.

10. Children's Privacy

Our website and services are not intended for children under the age of thirteen (13). We do not knowingly collect, use, or disclose personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe that a child under 13 has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Brandvex Media. This Privacy Policy does not apply to third-party services, and we are not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated policy.